ChicoNet
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242 Broadway Suite 6 Chico, California Local (530) 343-6777 Toll Free (866) 359-4678
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SUPPORT
For general questions to request trouble tickets with Email or connection issues, call (530)343-6777 and our friendly staff will make sure to give you the personal service you need. For those interested in troubleshooting themselves visit the setup guides and general info links below. Here you will find the most commonly asked questions and the related solutions with screen shots.

Operating System Support

Windows 95/98/NT/2000/XP/ME Internet Setup Guide Click Here

Outlook Express for Windows 95/98/NT/2000/XP/ME Click Here

Live Phone Support
M-F 10am-7pm Sat 12-4 (530)343-6777 local Chico Area (866) DLX-HOST ( TOLL FREE )

Email Support
Email support is available 24 hours a day. Click here to email us. Please be sure to note the symptoms of the problem as accurately as possible.


Phone Line & Modem Support Phone line Troubleshooting
You can test your phone line by unplugging the phone cable from the back of your computer and plugging that cable into a regular phone, then picking up the phone to make sure you have dial tone. If your connection fails and the error message on the computer says there is no dial tone, this is what you need to check to make sure your phone line is plugged in correctly.

You may also want to look at the FAQ page for answers about billing, account features, and support information.

General Settings:
Mail settings Incoming mail server type is a POP3. Incoming mail server name is pop.chiconet.com. Outgoing mail server name is mail.chiconet.com email address: username@chiconet.com password: the password you chose at signup.
DNS Servers:
ns1.2interactive.com ip: 198.69.255.5 secondary: ns2.2interactive.com ip: 198.69.255.10 Note: Dns servers are automatically assigned when you log-on. Dial up Numbers Please make sure you have the correct Dial up number. Always call the phone company to verify the number you are dialing is not long-distance. You can see our list of numbers at here

Live Help:
Tech support is available by phone during normal business hours, Monday through Friday 10am to 7pm and Saturday from 12-4. Email support is available after hours for customers using the email address they received during the signup process.

The live tech support number is (530) 343-6777.

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